Secure Online Ordering Provided By
Making
Gift Giving A Breeze
Easy Ordering Online or Phone 1-800-765-1123 | Free Shipping Everyday
Nothing Compares To The Comfort of Home.
SML Home and Garden is a place where customer service is foremost.
Each product is carefully chosen so you receive the highest quality for the best value.
You'll find it's easy to do business with us, by phone or online.
We will do our very best to see that you are completely satisfied.
Frequently Asked Questions
●
What methods do you offer for
ordering? Can I call in an order from your site?
You'll find it easy to order from SML Home & Garden, either
online, over the phone or mailing or faxing our order form.
You may order
online using our secure ordering process with a Visa or MasterCard.
If you would prefer to order gifts by mail or by fax, you can easily print our online order form. Simply fill in your order information using our online form and follow these easy steps;
After entering your credit card information, print the page, but do not press the continue button. This will authorize the credit card information you have indicated. Instead, fax your order to us at 1-708-301-7758.
or Mail Your Order To Us At:
SML Home & Garden LLC
Mail Order Department
PO Box 1073
Orland Park, Illinois 60462
To contact our customer service department for assistance, our toll-free number is 1-800-765(SML)-1123.
Our toll-free customer assistance number is available for ordering, Monday through Friday, between the hours of 9:00 am and 6:00 pm CST.
A check or credit card may be used for
mail orders. Please include your telephone number on your check.
A voicemail option is available and if lines are busy, please leave a message and we will return your call promptly.
During off hours, your call will be returned on the next business day.
Also, our e-mail support is monitored seven days a week and we will respond as quickly as possible. Send your inquiries to sales@smlhomeandgarden.com
●Is there a printed home and garden
gift catalog
available?
We do not have a printed catalog at this time. All of our products are available to
order securely on our website.
And remember, all products from featured manufacturers are available, even if they are not noted in our catalog. See our manufacturer listing page for a direct link to our manufacturers websites to view their entire product line.
We'd be glad to quote on all products from these manufacturers. Items will be added to our online catalog as our search for traditional, high quality products continues.
●What are your shipping &
handling charges?
We normally ship
via UPS or FedEx Ground. Shipping is free to the 48 continental United
States.
●What if I need to return an
item?
At SML Home & Garden, we
stand behind our service and our products. We have a 15 day money back guarantee
from date of shipment. Just let us know
if you would like to return the item & we will replace your gift or issue a
credit for the purchase price of the product less shipping costs.
Note: It is very important that you please call for a return authorization prior to returning your gift. Restocking fees will apply if shipments are returned unauthorized.
Orders paid with a check will receive
payment back with a company check upon receipt of your return.
Shipping & handling charges are deducted on all
returns.
Exceptions are made in the event there is an error on our part. We make
every effort possible to see that your order is checked for accuracy and handled
with care.
Personalized products, unfortunately cannot be
returned.
●What is your
privacy policy?
SML Home &
Garden places great importance on the privacy of our customers and their gift
recipients.
We do not and will not sell, trade or rent the personal
information of either our customers or their gift recipients.
●What services are offered through the professional home builder and real estate associate gift programs?
We make it easy to keep yourself out in front and say thank you with home and garden gifts they can enjoy for years!
Realtor and Home Builders receive a 15% rebate on all orders. A business card or website identification confirmation may be required.
The selections you'll find in our catalog are gift ideas for encouraging referrals for your business and building lifelong relationships. Superior in maintaining effective customer communication. For developers, home builders, brokers and real estate associates, they help create a relaxing balance, most importantly toward the end of construction or when closing on a home. We maintain special pricing for these industries. Our products are uniquely distinctive as thank you gifts and chosen for the highest quality materials and craftsmanship. Shipping is always free.
Questions?
Please let us know if you have additional questions or need information and we will return your inquiries promptly.
You can contact our customer service lines at 1-800-765-1123 or reach us by e-mail at sales@smlhomeandgarden.com
We Love Feedback!
Customer feedback is extremely important to us and helps us determine your product needs and preferences.
We are looking forward to hearing from you. Please send your website, product or order experience commentaries to
SML Home & Garden LLC
Customer
Service Department
Post Office Box 1073
Orland Park, Illinois
60462
Telephone 1-800-765-1123
Fax 1-708-301-6981
We Ship Nationwide,
In the 48 Continental United
States
Proudly Accepting,
Birdhouses Bluebird Houses Bird Feeders Address Plaques Personalized Doormats Door Knockers
Our Manufacturers Links and Resources Gift Ideas Realtor - Business Gifts
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