Bookmark and Share

 

     Privacy Policy & Customer Service                                                           Secure Online Ordering Provided By 

     Birdhouses     Bird Feeders    Whitehall Address Plaques    Lazy Hill Farm Birdhouses    Heartwood Birdhouses     Door Knockers

 Visit Our Online Catalog

Back To The Home Page - Birdhouses, Address Plaques, Garden Gifts and Garden Decor        

 Making Neighbors Green With Envy For Over Ten Years!

SML Home and Garden is a place where customer service is foremost.

 Each product is carefully chosen so you receive the highest quality for the best value. 

 You'll find it's easy to do business with us, by phone or online.

 We will do our very best to see that you are completely satisfied.

 

 

 

 

 Frequently Asked Questions

 

What methods do you offer for ordering?   Can I call in an order from your site?

You'll find it easy to order from SML Home & Garden, either online or by phone toll-free.
You may order online using our secure ordering process with a Visa or MasterCard.

 

 To contact our customer service department for assistance, call toll-free 1-800-765(SML)-1123.

 

 A voicemail option is available and if  lines are busy, please leave a message and we will return your call promptly.  

During off hours, your call will be returned on the next business day.  

Also, our e-mail support is monitored seven days a week and we will respond as quickly as possible.  

Send your inquiries to sales@smlhomeandgarden.com



Is there a printed home and garden gift catalog available?

We do not have a printed catalog at this time. All of our products are available to order securely on our website. 

And remember, all products from featured manufacturers are available, even if they are not noted in our catalog.  See our manufacturer listing page for a direct link to our manufacturers websites to view their entire product line. 

We'd be glad to quote on all products from these manufacturers.  Items will be added to our online catalog as our search for traditional, high quality products continues. 



What are your shipping & handling charges?

We normally ship via UPS or FedEx Ground.  Shipping is free in the Continental Unites States.

Shipments to Canada, please add $6.95 to your order. 

Shipments to other locations, please call for rates.

 

 

 

What if I need to return an item?

At SML Home & Garden, we stand behind our service and our products. We have a 15 day money back guarantee from date of shipment. 
Just let us know if you would like to return the item & we will replace your gift or issue a credit for the purchase price of the product less actual shipping costs. 

Note:  It is very important that you please call for a return authorization prior to returning your gift.  Restocking fees will apply if shipments are returned unauthorized.

Shipping & handling charges are deducted on all returns. Exceptions are made in the event there is an error on our part. 

We make every effort possible to see that your order is checked for accuracy and handled with care.
Personalized products, unfortunately cannot be returned.



 

What is your privacy policy? (Revised January 6, 2009)

SML Home & Garden LLC places great importance on the protection of our customers sensitive information.

Credit card information is processed on secure gateways with Cardservice International.

SML Home and Garden LLC may disclose any acquired or posted information if required to do so by law, to protect and defend the rights and property of SML  or in circumstances to protect the personal safety of users of SML, its website or users.

On occasion we may send you information about our company via the email address that you provide when creating your Account. Only SML will send you these mailings. At any time you can easily opt-out of receiving further emails and marketing from SML by contacting us via our online contact form and requesting to be removed or you may also click the "unsubscribe" link in the email. All requests to unsubscribe will be handled in a prompt and efficient manner.

We do not accept any liability for misuse of the site by others or from viruses or links to other sites or to objectionable material. We do not guarantee the preservation of data, records or other information that may expire or be removed or deleted, all without notice or any type of liability.

As with most other websites, we collect and use the data contained in log files.  The information in the log files include  your IP (internet protocol) address, your ISP (internet service provider, such as AOL), the browser you used to visit our site (such as Internet Explorer or Firefox), the time you visited our site and which pages you visited throughout our site. 

Cookies and Web Beacons
We do use cookies to store information, such as your personal preferences when you visit our site.  This could include only showing you a popup once in your visit, or the ability to login to some of our features, such as forums.

We also use third party advertisements on SML to support our site.  Some of these advertisers may use technology such as cookies and web beacons when they advertise on our site, which will also send these advertisers (such as Google through the Google AdSense program, Yahoo or AdBrite, etc.) information including your IP address, your ISP , the browser you used to visit our site, and in some cases, whether you have Flash installed.  This is generally used for geotargeting purposes (showing New York real estate ads to someone in New York, for example) or showing certain ads based on specific sites visited (such as showing cooking ads to someone who frequents cooking sites).

You can chose to disable or selectively turn off our cookies or third-party cookies in your browser settings, or by managing preferences in programs such as Norton Internet Security.  However, this can affect how you are able to interact with our site as well as other websites.  This could include the inability to login to services or programs, such as logging into forums or accounts.

By using this site, you agree to this Privacy Policy. This entire Privacy Policy supersedes any earlier version. We may change this Privacy Policy from time to time by posting a new version on this web site, and it is your responsibility to review this page periodically. Your continued use of this web site constitutes your agreement to this Privacy Policy and any updates.

 

What services are offered through the professional home builder and real estate associate gift programs?

We make it easy to keep yourself out in front while say thank you to your customers with home and garden gifts they can enjoy for years! 

The selections you'll find in our catalog are gift ideas for encouraging referrals for your business and building lifelong relationships.  Superior in maintaining effective customer communication.  For developers, home builders, brokers and real estate associates, they help create a relaxing balance, most importantly toward the end of construction or when closing on a home.  We maintain special pricing for these industries.  Our products are uniquely distinctive as thank you gifts and chosen for the highest quality  materials and craftsmanship. 

 

 

 

 Questions?

Please let us know if you have additional questions or need information and we will return your inquiries promptly. 

 You can contact our customer service lines at 1-800-765-1123 or reach us by e-mail at sales@smlhomeandgarden.com

 

We Love Feedback!

Your feedback is extremely important to us. 

 Please send your website, product or order experience commentaries to

sales@smlhomeandgarden.com

 

  Bookmark and Share

 

Order Toll-Free  1-800-765-1123 

We Ship Nationwide,
In the 48 Continental United States

Proudly Accepting,

 
 
 
Secure Online Ordering Provided By Cardservice International
 
 
 
 

 Testimonials      Links and Resources      Gift Ideas      Realtor - Business Gifts

Home

 Copyright 2011smlhomeandgarden.com  All Rights Reserved.