Privacy Policy
& Customer Service
Secure Online Ordering Provided By 
Birdhouses
Bird Feeders
Whitehall Address Plaques
Lazy Hill Farm Birdhouses
Heartwood Birdhouses
Door Knockers
Visit
Our
Online Catalog
Making
Neighbors Green With Envy For Over Ten Years!
SML
Home and Garden is a place where customer service is foremost.
Each product is carefully chosen
so you receive the highest quality for the best value.
You'll find it's easy to do business with us, by phone or online.
We will do our
very best to see that you are completely satisfied.
Frequently Asked
Questions
●
What methods do you offer for
ordering? Can I call in an order from your site?
You'll find it easy to order from SML Home & Garden, either
online or by phone toll-free.
You may order
online using our secure ordering process with a Visa or MasterCard.
To contact our customer
service department for assistance, call toll-free
1-800-765(SML)-1123.
A voicemail option is available
and if lines are
busy, please leave a message and we will return your call promptly.
During off hours, your call will be returned on the next business
day.
Also, our e-mail support is monitored seven days a week and we
will respond as quickly as possible.
Send your inquiries to sales@smlhomeandgarden.com
●Is there a printed home and garden
gift catalog
available?
We do not have a printed catalog at this time. All of our products are available to
order securely on our website.
And remember, all products from featured
manufacturers are available, even if they are not noted in our catalog.
See our manufacturer listing page for a direct link
to our manufacturers websites to view their entire product line.
We'd be
glad to quote on all products from these manufacturers. Items
will be added to our online catalog
as our search for traditional, high quality products
continues.
●What are your shipping &
handling charges?
We normally ship
via UPS or FedEx Ground. Shipping is free in the Continental Unites
States.
Shipments to Canada, please
add $6.95 to your order.
Shipments to other locations, please call for
rates.
●What if I need to return an
item?
At SML Home & Garden, we
stand behind our service and our products. We have a 15 day money back guarantee
from date of shipment. Just let us know
if you would like to return the item & we will replace your gift or issue a
credit for the purchase price of the product less actual shipping costs.
Note: It is very important
that you please call for a return authorization prior to returning your
gift. Restocking fees will apply if shipments are returned
unauthorized.
Shipping & handling charges are deducted on all
returns.
Exceptions are made in the event there is an error on our part.
We make
every effort possible to see that your order is checked for accuracy and handled
with care.
Personalized products, unfortunately cannot be
returned.
●What is your
privacy policy? (Revised January 6, 2009)
SML Home &
Garden LLC places great importance on the protection of our customers sensitive
information.
Credit card
information is processed on secure gateways with Cardservice International.
SML Home and Garden LLC may disclose any acquired or posted
information if required to do so by law, to protect and defend
the rights and property of SML or in circumstances to
protect the personal safety of users of SML, its website or
users.On occasion we may send you information about our
company via the email address that you provide when creating
your Account. Only SML will send you these mailings. At any time
you can easily opt-out of receiving further emails and marketing
from SML by contacting us via our online contact form and
requesting to be removed or you may also click the "unsubscribe"
link in the email. All requests to unsubscribe will be handled
in a prompt and efficient manner.
We do not accept any liability for misuse of the site by
others or from viruses or links to other sites or to
objectionable material. We do not guarantee the preservation of
data, records or other information that may expire or be removed
or deleted, all without notice or any type of liability.
As with most other websites, we collect and use the data
contained in log files. The information in the log files
include your IP (internet protocol) address, your ISP (internet
service provider, such as AOL), the browser you used to visit
our site (such as Internet Explorer or Firefox), the time you
visited our site and which pages you visited throughout our
site.
Cookies and Web Beacons
We do use cookies to store information, such as your personal
preferences when you visit our site. This could include only
showing you a popup once in your visit, or the ability to login
to some of our features, such as forums.
We also use third party advertisements on SML to support our
site. Some of these advertisers may use technology such as
cookies and web beacons when they advertise on our site, which
will also send these advertisers (such as Google through the
Google AdSense program, Yahoo or AdBrite, etc.) information
including your IP address, your ISP , the browser you used to
visit our site, and in some cases, whether you have Flash
installed. This is generally used for geotargeting purposes
(showing New York real estate ads to someone in New York, for
example) or showing certain ads based on specific sites visited
(such as showing cooking ads to someone who frequents cooking
sites).
You can chose to disable or selectively turn off our cookies
or third-party cookies in your browser settings, or by managing
preferences in programs such as Norton Internet Security.
However, this can affect how you are able to interact with our
site as well as other websites. This could include the
inability to login to services or programs, such as logging into
forums or accounts.
By using this site, you agree to this Privacy Policy. This
entire Privacy Policy supersedes any earlier version. We may
change this Privacy Policy from time to time by posting a new
version on this web site, and it is your responsibility to
review this page periodically. Your continued use of this web
site constitutes your agreement to this Privacy Policy and any
updates.
●What
services are offered through the professional home builder and real estate
associate gift programs?
We make it easy to keep yourself out in
front while say thank you to your customers with
home and garden gifts they can enjoy for years!
The selections you'll find in our
catalog are gift ideas for encouraging referrals for your business
and building lifelong relationships. Superior in maintaining effective
customer communication. For developers, home builders, brokers and real
estate associates, they help create a relaxing balance, most importantly toward the
end of construction or when closing on a home. We maintain special pricing for
these industries. Our products are uniquely distinctive as thank you gifts
and chosen for the highest quality
materials and
craftsmanship.
Questions?
Please let us know if you
have additional questions or need information and we will return your inquiries
promptly.
You can contact our customer
service lines at 1-800-765-1123 or reach us by e-mail at
sales@smlhomeandgarden.com
We Love Feedback!
Your feedback is extremely
important to us.
Please send your website, product or order experience
commentaries to
sales@smlhomeandgarden.com
Order Toll-Free 1-800-765-1123
We Ship Nationwide,
In the 48 Continental United
States
Proudly Accepting,
Secure Online Ordering Provided By Cardservice International
Testimonials Links
and Resources
Gift Ideas
Realtor
- Business Gifts
Home
Copyright
2011smlhomeandgarden.com
All Rights Reserved.